Refund & Cancellation Policy

• Individual membership: activated as soon as the payment is confirmed. Because the full directory, contact details and opportunities open immediately, an Individual membership is not refundable once it has been paid for.
• Business membership: checked by the Eththisai team before it is activated, usually within 24 hours of payment. If the team does not approve it, the amount paid is refunded in full, less a ₹200 examination fee for the manual review that was carried out.
• Student Pass: if the student ID cannot be verified, 100% of the amount paid is refunded, with no deduction.
• Teacher profiles are free, so there is nothing to refund.
• Once any membership is active, it can be cancelled at any time by writing to us, but the fee for the current membership year is not refunded, because the benefits are available from the day of activation.

If you wish to cancel a registration, booking or paid service, you must contact us through the official contact details provided on our website.

Whether a refund is available will depend on the specific service, event or registration terms communicated at the time of purchase.

For event registrations, the cancellation and refund conditions may vary depending on the event.

The applicable cancellation/refund terms will be communicated during the registration process wherever applicable.

Once an event has reached its cancellation deadline, refunds may not be available.

Eththisai may cancel, postpone or reschedule an event, program or service due to circumstances including operational issues, unforeseen events, safety concerns or other circumstances beyond our reasonable control.

If Eththisai cancels an eligible paid service or event, the applicable refund or alternative arrangement will be communicated to registered participants.

Where a refund is approved, the refund will generally be processed through the original payment method used for the transaction.

Approved refunds are initiated within 5 to 7 working days of approval. After that, the time taken for the amount to reflect in your account depends on your bank or card issuer, and is usually a further 5 to 7 working days.

Certain registrations, services, products, tickets or bookings may be non-refundable.

Where applicable, this will be clearly mentioned before the payment is completed.

If you believe that you have made a duplicate payment for the same transaction, please contact us with the relevant transaction details.

After verification, eligible duplicate payments will be processed for refund.

If your account has been debited but the transaction is shown as unsuccessful or incomplete, please contact us with the transaction/reference details.

We will verify the transaction and assist you accordingly.

To request a refund or cancellation, please contact:

• Email: support@eththisai.com
• Phone: +91 7550112248
• Address: No. 57/82, 1st Floor, 2nd Street, TNHB Colony, Korattur, Chennai, Tamil Nadu 600050, India

Please provide:

• Name
• Registered mobile number/email
• Order/Registration ID
• Transaction ID
• Date of payment
• Reason for cancellation/refund request

All refund requests will be reviewed according to the applicable terms of the relevant event, service or transaction.

Eththisai reserves the right to approve or reject refund requests based on the applicable cancellation conditions and applicable law.