Legal Terms & Policies

Refund & Cancellation Policy

Last Updated: 19 September 2026

At Eththisai, we aim to provide a smooth and transparent experience for everyone who uses our services, registers for our events or makes a payment through our platform.

This Refund & Cancellation Policy explains how cancellations and refunds are handled.

1. Cancellation by the Customer

If you wish to cancel a registration, booking or paid service, you must contact us through the official contact details provided on our website.

Whether a refund is available will depend on the specific service, event or registration terms communicated at the time of purchase.

2. Event Registrations

For event registrations, the cancellation and refund conditions may vary depending on the event.

The applicable cancellation/refund terms will be communicated during the registration process wherever applicable.

Once an event has reached its cancellation deadline, refunds may not be available.

3. Cancellation by Eththisai

Eththisai may cancel, postpone or reschedule an event, program or service due to circumstances including operational issues, unforeseen events, safety concerns or other circumstances beyond our reasonable control.

If Eththisai cancels an eligible paid service or event, the applicable refund or alternative arrangement will be communicated to registered participants.

4. Refund Processing

Where a refund is approved, the refund will generally be processed through the original payment method used for the transaction.

The time taken for the amount to reflect in your account may depend on the payment gateway, bank or financial institution.

5. Non-Refundable Payments

Certain registrations, services, products, tickets or bookings may be non-refundable.

Where applicable, this will be clearly mentioned before the payment is completed.

6. Duplicate Payments

If you believe that you have made a duplicate payment for the same transaction, please contact us with the relevant transaction details.

After verification, eligible duplicate payments will be processed for refund.

7. Failed Transactions

If your account has been debited but the transaction is shown as unsuccessful or incomplete, please contact us with the transaction/reference details.

We will verify the transaction and assist you accordingly.

8. How to Request a Refund

To request a refund or cancellation, please contact:

Please provide:

  • Name
  • Registered mobile number/email
  • Order/Registration ID
  • Transaction ID
  • Date of payment
  • Reason for cancellation/refund request

9. Refund Approval

All refund requests will be reviewed according to the applicable terms of the relevant event, service or transaction.

Eththisai reserves the right to approve or reject refund requests based on the applicable cancellation conditions and applicable law.

Uthavi